SOWELL HOTELS Les Chevaliers

The staff were extremely friendly, helpful and polite and went over and above. The location of the property was excellent with the most amazing views of Carcassonne . On arrival, we were upgraded to a luxury room. The room had a lovely balcony with amazing views of the Carcassonne old town . The food was amazing and so were the waiters or extremely friendly and bending over backwards to give us what we asked for . The breakfast also was very good. The whole stay was extremely pleasurable and relaxing, it’s been a long time since I’ve stayed in a hotel like this with everything and I mean everything was fantastic !!

The property was immaculately clean, modern and comfortable. The staff were knowledgeable and helpful. We really enjoyed the restaurant for dinner. The breakfast was a hot and cold buffet which excellent. I loved the scrambled eggs. The hotel was within easy walking distance to the castle. This is the best hotel we’ve stayed at in the three week trip.

I would like to thank and congratulate receptionists Katerine and Nuria for their amiability and professionalism. I suffered an incident in the city (I fell and broke my nose and one finger). When I managed to get back to the hotel, Katerine did all she could to keep me calm and to help me. She called the paramedics and followed on. When I returned from the hospital, it was already Nuria's shift. She was very kind in trying to comfort me. She also helped me find stores to fix my broken glasses and my broken cellphone. On the next day, Katerine helped me with the contact with the insurance company. I could not have been better served! Thank you very much!!!

The room was well-equipped; everything was clear and almost new. Breakfast is good, so you can choose warm food like scramble, sausages, vegetables, yogurts, pancakes, buns, and etc. I cannot remember everything, but it was more than enough for us. We had a room with a balcony and a view of the castle, which was a great birthday gift for me (although the staff didn't know about it). All the staff were very helpful, friendly, and attentive.

Lovely hotel. Rooms have terraces with views of the old bridge and the medieval city which is lit up at night. Rooms were clean, spacious and well serviced. There was plenty of choice for breakfast both hot and cold. Special thanks to receptionist Tamara who was very helpful, friendly and made you feel very welcome. Hotel is ideally placed to visit the old town. Also the rail station is only a 20 mins walk away so you could easily visit Narbonne or Toulouse too.